Refund policy

Return & Refund Policy

At Ghouri Official, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the policy below.

14-Day Return Policy

You have 14 days after receiving your order to request a return.

To be eligible for a return, the item must:

- Be unused and in the same condition as received.
- Be free from damage or signs of use.
- Be returned in its original packaging, where applicable.
- Include the receipt or proof of purchase.

To request a return, please contact us at:

WhatsApp: +923272100593

Return Address:
Zaibunnisa Street, Karim Center, Saddar, Karachi, Pakistan

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us immediately at ghouriofficial26@gmail.com.

Please provide your order number and clear photos/videos of the issue so that we can review it and provide an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

These may include:

- Products that have been used, damaged, or altered by the customer.
- Items without their original packaging, where the packaging is required for resale.
- Gift cards.
- Sale or clearance items, unless the item is defective, damaged, or incorrectly delivered.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Exchanges

We currently do not guarantee direct exchanges.

If you need a different product or replacement, please contact us at
WhatsApp : +923272100593. Depending on the situation and product availability, we will guide you through the available options.

Return Shipping

If the return is due to a change of mind or personal preference, the customer may be responsible for the return shipping cost.

If the product was damaged, defective, or incorrectly delivered, GHOURI Official will review the issue and may cover the applicable return or replacement shipping cost.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method, where applicable.

Please allow up to 14 business days for the refund to be processed after approval. The time required for the payment provider or bank to reflect the refund may vary.

If you have not received your refund after the applicable processing period, please contact us at:

+923272100593

If you have any questions about our Return & Refund Policy, please contact us:

Ghouri Official
WhatsApp: +923272100593
Email: ghouriofficial26@gmail.com
Return Address: Zaibunnisa Street, Karim Center, Saddar, Karachi, Pakistan